How to Use Instant Messaging - Room Staff Guide

Learn how to use ChildFriendly’s instant messaging feature to stay connected with parents, portal members, and your team—without adding extra work to your day.

In this quick training, you’ll learn how to:

• View and respond to parent messages

• Send updates about a child’s day

• Message admin or other staff members

• Use filters and search to find conversations quickly

• Send group messages and announcements

This feature helps you streamline communication, reduce back-and-forth, and keep families informed in real time.

Updated on: 02/04/2026