Articles on: Parents Orientation

Parent Quickstart Guide


ChildFriendly Quickstart Guide for Parents


This short guide will help you get your ChildFriendly parent account set up quickly and easily. For more detailed instructions on each component and task, please refer to the longer user guides or videos, including:





TABLE OF CONTENTS




ACCOUNT SETUP 
  • Login with the email your center has on file.  
  • Use the temporary password sent to you from the center.  

 

IMPORTANT NOTES 
  • The main screen displays information for your child/ren including their current activities, if they are signed in, and meal information.
  • Any mandatory agreements or forms to be signed will show at the top. These must be signed before you can access the rest of the app
  • If you. have any reports that need to be acknowledged, a notification will display at the top.
  • The Notification icon in the top right shows any notifications from the center, including new journals or invoices.




  • Scroll down to view current registrations and more options, including children's information, family info, and invoices.

 

CHILDREN'S INFORMATION
  • Click the Children Info icon to add information to your child’s profile, including: 
  • Health information 
  • Dietary restrictions 
  • Immunization records 
  • Use the Edit ***icon to make changes, and click the ***Save icon once you are finished adding information or making changes.


INSTANT MESSAGING 

To send an instant message to room staff, click the Send Message icon under Quick Actions. Alternatively, click the Messages tab at the bottom of the screen at any time. All messages from staff will show here. 



 

DAILY JOURNALS 
  • View any journals and activities for your child by clicking the Journals tab at the bottom. Any available journals will display here. Click the back and forward arrows to view journals by date. Find more information on viewing and filtering Journals in the module How to use the New Journals module.



 

EDIT YOUR PROFILE OR ADD A NEW PORTAL MEMBER 
  • At any time, you can view or edit member information.
  • Click the Menu tab in the bottom right > Click Members > Click the + **(plus) **icon at the bottom to add a new member. Any member added must have a valid email address. 
  • Remember to click the Save button after making any changes. 




 

ADD PAYMENT INFO 
  • Click the Menu tab in the bottom right > Click the Payment tab > Select "Allow Autho-Withdrawl of Outstanding Fees" and enter your banking info  
  • Alternatively, click to Add Credit Card details under the under Credit Card section. First ensure your center is set up for pre-authorized credit card payments.




 

REPORT AN ABSENCE 
  • Click the Menu tab > Click the Children drop-down menu > Click RSVP.
  • If you have more than one child at the center, ensure you are in the right child's profile. Click the **Add Absence **icon to add a new absence.
  • Enter absence details and click the Add Absence icon when you are finished adding dates and information.
  • To report a school pick-up absence, click the School Pickup tab 
  • For more details: Report a Child's Absence from Daycare





 

TROUBLESHOOTING 


  • If you can only view the main Dashboard screen: Check for any agreements that need to be signed. Any time a new required agreement is added by your center, this will need to be signed before you can access the rest of the app. 

 

  • Forgot your password? > Click “Forget Password?” at the bottom of the login screen after entering your email, and follow the prompts.  

 

  • Need to change your password? > Click your initial in the top right of the app > Click Change Password.



Updated on: 07/11/2025

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