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Find ChildFriendly help guides, videos, and other resources.
Getting Started & Training
Welcome to ChildFriendly Pro! Step-by-step onboarding, data migration, and staff training courses to help you launch smoothly. Learn how to complete your initial setup overview, log in, transfer data and historical family balances from your old software, add admin users, authorize shared educator devices, adjust your attendance layout, and access essential training articles to fully prepare your staff and families for success.
7 articles
Parent Support Hub
Resources and orientation guides built specifically for families using the Parent App. Get started with quick walkthroughs, set up app notifications and auto-payments, download childcare tax receipts, use instant messaging, view daily journals, sign off on incidents, report absences, and manage digital sign-in/sign-out.
9 articles
Dashboard Module Help
Your daily operational hub. Learn how to use specialized dashboard features to track admin attendance, manage meals and RSVPs, monitor enrollment and expiries, handle info change requests, and securely log medications or approve health and incident journals.
8 articles
Families Module & Registration
Your central hub for roster management and enrollment workflows. Learn how to navigate the Families module, manually add child and family profiles, upload photos, filter current families, and update primary account members. Plus, get step-by-step guides on customizing online registration forms with custom questions, finding your shareable registration link, managing your waitlist, and setting up drop-in programs.
11 articles
Staff Module Help
Your complete administrative toolkit for team management and security. Learn how to navigate the Staff module, add new educators or employees, securely manage employee records using the Staff Digital Filing Cabinet, and handle access control by resetting or revoking staff passwords.
3 articles
Attendance Module Help
Guides on managing daily student tracking, check-ins, and classroom transitions. Learn how to navigate the Attendance Cards view, interpret icons using the Symbol Guide, mark students as absent, and adjust or edit past attendance records. Plus, get step-by-step instructions on moving children to school and troubleshooting the Forbidden Age Group error.
6 articles
Communicate Module Help
Your central hub for center-wide notifications and messaging channels. Learn how to distribute mass emails, utilize the shared calendar feature for event scheduling, and manage instant messaging threads between room ECEs, administrators, staff, and families. Plus, review access control settings to understand who can view and participate in instant messaging threads.
5 articles
Journal Module Help
Your comprehensive master blueprint for documenting and sharing daily student activities. Learn how to fully navigate the Journal module to create daily logs, share photos and activity updates with families, track child milestones, and send real-time classroom updates directly to parents.
1 article
Learning Module Help
Your complete guide to curriculum management, lesson planning, and developmental tracking. Learn how to set up your core curriculum, create and edit weekly learning plans, manage admin approvals for lessons and assessments, complete child progress reports, generate weekly program shopping lists, and review the module from the parent's perspective.
9 articles
Financial Processing & Ledgers
Your complete administrative toolkit for childcare billing, invoicing, and revenue tracking. Learn how to navigate the Family Finance tab, set up ledgers for auto-billing, and issue invoices. Get step-by-step guides on processing payments, credits, refunds across multiple invoices, managing prorated or one-time charges, and configuring automated fees or discounts. Plus, learn how to handle returned payments, reconcile third-party or subsidy payments, run financial reports, and generate parent tax receipts, invoices, and statements.
16 articles
Reports Module Help
Generate critical operational data, payroll records, and compliance logs for your center. Learn how to download child emergency records, pull student and staff attendance sheets, calculate payroll data, and run essential health logs for incidents, illnesses, medications, and meal restrictions.
11 articles
Set Up: System Configurations
Configure your core center infrastructure, ratio limits, and facility settings. Learn how to set up age groups, staff ratios, classrooms or spaces, programs, locations, and internal task lists, while managing system customizations and policy agreements for digital parent sign-off.
10 articles
Set Up: Financial Configurations
Configure your core billing infrastructure, payment gateways, and accounting software syncs. Learn how to set up payment processing, establish regular fee rates, manage catalog items or meal adjustments, set payroll preferences, sync with QuickBooks, and configure third-party sponsors or regional grant parameters like Alberta Affordability Grant rate caps.
9 articles
Frequently Asked Questions
Your go-to spot for instant troubleshooting and quick answers. Find rapid solutions for password resets, login difficulties, account management, and common platform tips to help you resolve issues on the spot.
10 articles