Who Can Access Instant Messaging Threads?

This guide provides a clear overview of who can see communications within the instant messaging platform. It is designed to help staff and administrators understand message visibility, group-level oversight, and how access to specific conversation threads is granted or removed based on staff assignments and sign-in status.

Last updated About 11 hours ago

1. Individual & Admin Messages

  • Staff-to-Staff & Staff-to-Parent: These are visible to the individuals involved and the entire Admin/Office team.

  • Admin-to-Staff & Admin-to-Parent: These messages are visible to the specific recipient and the entire Admin/Office team. Note: Any staff member with Admin/Office level access can oversee these conversations.

2. Group-to-Group Messaging

  • Classroom Communication: Groups can message each other directly (e.g., the Bears messaging the Lions).

  • Oversight: These threads are visible to all staff assigned to those specific groups, and the Admin/Office team has full oversight of these communications.

3. Accessing Group Threads

Access to group-specific chats depends on your profile settings and your current "Sign-In" status:

  • Permanent Access (Assigned Staff): If a group is assigned to your staff profile, you will have permanent access to that thread.

  • Temporary Access (Manual Sign-In): If you manually sign into a group not assigned to your profile, you will have access to that thread only for that session.

  • Signing Out & Refreshing: Once you sign out of a temporary group, you will lose access to the thread.

    Important: Your view may not update instantly. You must refresh the page after signing out to clear the previous group's threads from your view.