Frequently Asked Questions
Your go-to spot for instant troubleshooting and quick answers. Find rapid solutions for password resets, login difficulties, account management, and common platform tips to help you resolve issues on the spot.
- How to Reset a Parent's PasswordThis document explains how staff can reset a parent’s password in ChildFriendly from the Families module. Use these steps when a parent cannot locate their welcome email, has lost their password, or needs assistance updating it.
- How to Update Your Information in Stripe for Credit Card ProcessingOnce your Stripe account is set up through ChildFriendly, you can manage your financial and business details directly via the Stripe Express portal. This self-serve access ensures your center remains audit-ready and your billing information stays current without administrative delays.
- ChildFriendly Pricing Explained in Under 2 MinutesThis document explains how ChildFriendly pricing works, including plans, per-transaction fees, fee pass-through options, and how to get started. It uses a simple $400 invoice example to show exactly what you and parents pay in different scenarios.
- Understanding Room Staff vs. Admin PermissionsThis article outlines the different user roles in ChildFriendly and the specific access levels (write, read-only, or none) each role has across key modules like Attendance, Families, and Reports.
- How the system calculates 100+ vs. 50–99 Registered Hours- Alberta ClaimsChildFriendly automatically determines whether a child is reported in the 100+ hours or 50–99 hours category for the Alberta government’s monthly claim based on the details of each registration and the number of days that fall within the reporting month.
- What can parents and family members see and do in the portal?The Parent Portal gives families access to important features like student profiles, payments, attendance, and registration. However, what each person can see or do in the portal depends on whether they are marked as the Primary Member in their ChildFriendly profile and if one of the Other Members also has a Portal Account. This article outlines the different permission levels for each type of portal user, so your team and families know what to expect based on their role.
- How do I manage multiple portal accounts with a single email?ChildFriendly is designed to simplify your digital life by allowing you to manage multiple accounts from a single email address. This article will guide you through the various scenarios where one email can be used for different roles and locations.
- How long do PAD payments take to process?When using Pre-Authorized Debit (PAD) in ChildFriendly, the timing of withdrawals and deposits depends on when you process the payment in the system. Below is a breakdown to help you plan and manage cash flow effectively.
- How is overtime calculated in the system?Our Payroll Report, found under Attendance Reports in the Reports Module, provides a detailed breakdown of regular and overtime hours based on your local labor laws and settings selected in the Set Up Module. This ensures accurate payroll reporting and helps your center remain compliant with applicable regulations.
- How to Disable Setup ModeThis guide explains how to turn off Setup Mode in your ChildFriendly account so that emails can begin sending and families and staff can start accessing their accounts. Follow these steps once you have completed your initial configuration and are ready to go live.